During the 1976 USA bicentenary celebrations, the Procrastinators Club
of America sent a letter of complaint to the Whitechapel Bell Foundry in
London. In 1752 this company had cast the original Liberty Bell, which
was defective from the beginning and developed its famous crack almost
ninety years later. Their tongue in cheek complaint included queries
about a warranty and a possible replacement. It was great publicity for
them, as it summarised their philosophy "Never do today what you can put
off for a long time yet."
What they didn't expect was the company's reply, which showed they were
every bit as good at customer service as the club was at putting things
off.
"We will be pleased to provide a replacement bell, if you would be so
kind as to return the damaged bell to us in its original packaging."
--
Shalom/Salaam/Pax! Rowland Croucher
http://jmm.aaa.net.au/
(20,000 articles 4000 humor)
Blogs - http://rowlandsblogs.blogspot.com/
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